Live · Sunninghill & Rivonia, SandtonPOPIA CompliantBEE ContributorISO-Aligned
Africa's Most Ambitious BPOPartner
End-to-end customer experience, collections, sales and back-office solutions. Built on South African excellence. Engineered for global scale. Powered by people who genuinely care.
From the first customer touchpoint to complex back-office processes — precision, compliance and outstanding quality across every service vertical.
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Customer Support
Omnichannel inbound & outbound — voice, email, chat, social. We resolve, retain and delight at every touchpoint with measurable CSAT and FCR targets agreed upfront.
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Sales & Lead Generation
High-conversion outbound campaigns that turn conversations into closed revenue. Commission structures, warm leads and full pipeline reporting available.
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Back-Office Operations
Data entry, document processing and admin support — accurate, audit-ready and fully integrated with your existing systems from day one.
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Debt Collections
NCA-compliant early and late-stage collections. Brand-safe, empathetic outreach that maximises recovery while preserving long-term customer relationships.
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IT & Tech Support
Tier 1–3 helpdesk that cuts resolution times, reduces escalations and lifts satisfaction scores. 24/7 coverage available across all time zones.
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HR & Finance BPO
Payroll, AR/AP, reconciliation, HR admin and compliance — fully managed so your internal teams focus on strategy, not administration.
Industries We Serve
Deep Expertise Across Key Sectors
Sector-specific knowledge that generic BPOs simply can't match — built on years of frontline experience across South Africa's most demanding industries.
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Telecoms
Inbound support, dealer helpdesk, retention and outbound sales for SA's leading telcos.
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Banking & BFSI
Collections, customer service and back-office for banks, insurers and fintech companies.
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Retail & E-Commerce
Order management, returns, customer queries and loyalty campaigns for retail brands.
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Healthcare BPO
Medical billing, appointment scheduling, patient support and insurance authorisation.
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Energy & Utilities
Billing disputes, outage support and customer lifecycle management for utility providers.
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Media & Entertainment
Subscription management, retention campaigns and technical support for streaming platforms.
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Automotive
Dealer support, finance queries, roadside assistance coordination and customer experience.
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Travel & Logistics
Reservations, disruption management, freight queries and loyalty programme support.
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Government & Public Sector
Citizen services, document processing and inbound query resolution for public entities.
Customer Lifecycle
Every Stage. Every Customer.
We manage the complete customer journey — from acquisition to rehabilitation — delivering value and compliance at every step of the lifecycle.
01
Acquisition & Onboarding
Attracting and onboarding new customers with seamless, brand-aligned experiences that build trust and reduce early churn significantly.
02
Customer Service
Multi-channel support that resolves on first contact, builds loyalty and turns service interactions into brand advocacy moments.
03
Retention & Cross-Sell
Strategic engagement that reduces churn, increases wallet share and grows the lifetime value of every customer relationship.
04
Early & Late Collections
NCA-compliant, brand-safe outreach at every stage — maximising recovery while fully protecting your client reputation.
05
Legal & Post Charge-Off
Sensitive legal process management with full compliance protocols and optimised recovery outcome strategies.
06
Rehabilitation
Tailored recovery pathways that help customers in financial distress re-engage and restore good standing.
Why South Africa
The World's #1 Offshoring Destination
South Africa is the second most desired offshoring jurisdiction globally — preferred by North American, British and Australian buyers. Here's why global brands choose SA.
SA is 60–70% more cost-effective than the UK and Australia, with a 270,000+ strong BPO workforce targeting 775,000 by 2030. Global brands like BMW, Samsung, Amazon and GE already leverage South African talent for their customer experience operations.
270K+
BPO industry workforce today
775K
Target workforce by 2030
60–70%
Cost saving vs UK & Australia
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English Proficiency
SA agents are globally ranked for neutral-accent English, cultural alignment with Western markets and exceptional communication skills.
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Educated Talent Pool
Large pool of unemployed graduates ready to enter the BPO industry — eager, trainable and committed to performance excellence.
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Favourable Time Zones
SA's timezone overlaps perfectly with UK, EU and partially with North American markets — ideal for global campaign coverage without overnight shifts.
Every engagement is built around measurable KPIs — tracked daily, reported transparently and delivered without compromise.
94%
Average CSAT score
87%
First-call resolution
14d
Average ramp-up time
98%
SLA adherence rate
"
EdgeProcx launched our collections campaign in 14 days. Trained, compliant and hitting targets from week one. The best BPO partner we've worked with in South Africa.
TM
Thabo M.
Head of Revenue · FinServ Group SA
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The team's proficiency, cultural alignment and drive sets them apart from any offshore BPO we've used. We scaled to 3x volume with absolutely zero quality dip.
SK
Sarah K.
Operations Director · TeleCo SA
Technology
Enterprise Tech. Day-One Ready.
Our platform integrates best-in-class dialers, CRM, WFM, QA and analytics — plug in from day one, no long and costly setup cycles required.
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Omnichannel Dialer
Predictive, progressive and preview dialling with real-time monitoring, compliance controls and 100% call recording.
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CRM Integration
Full API integration with Salesforce, HubSpot and custom CRMs — seamless bidirectional data sync from day one.
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Live Dashboards
Real-time AHT, FCR, CSAT, NPS and SLA tracking — transparent, always-on reporting for every campaign you run with us.
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AI Speech Analytics
Automated call scoring, sentiment analysis and AI-powered QA workflows that cover 100% of interactions.
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WFM Scheduling
Intelligent forecasting, scheduling and real-time adherence management — zero seat wastage, maximum efficiency.
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Security & POPIA
POPIA-compliant infrastructure, encrypted data handling, role-based access and complete audit trails at all times.
Careers
Build Something Real With Us
We're growing fast and hiring driven, people-first individuals who want more than just a job. At EdgeProcx, you build a career with real trajectory.
Now Hiring · 8 Open Roles
We're expanding our team
Real growth, real earnings, real impact. Join South Africa's most ambitious BPO — based in Sunninghill & Rivonia, Sandton. Send your CV to careers@edgeprocx.com
Market-leading salaries, performance bonuses and commission structures that genuinely reward results.
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Learning & Growth
Continuous training, BPO certifications and a clear career ladder from agent through to management.
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Health Benefits
Medical aid contributions and wellness support for all permanent employees at EdgeProcx.
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Inclusive Culture
A diverse, people-first environment where every voice is heard and every win is celebrated loudly.
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Prime Location
Two sites in Sandton: 8 Kikuyu Road, Sunninghill (Site 1) & 341 Rivonia Road, Rivonia (Site 2) — both well-connected and easily accessible.
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Fast Promotion
We promote from within. High performers move up quickly in our rapidly growing operation.
How to Apply
1
Apply Online
Email careers@edgeprocx.com with your CV and a short cover letter.
2
Phone Screen
A quick 15-min HR call to assess fit, availability and salary expectations.
3
Assessment
English proficiency, comprehension and a role-specific practical assessment.
4
Offer & Onboard
Offer within 48 hours. Full structured onboarding and training from day one.
Why EdgeProcx
Built Different. Built to Win.
The agility of a focused operator. The standards of a global institution. The hunger of a team that has everything to prove — and the numbers to back it up.
Lightning-Fast Decisions
No corporate approval chains. We move at the speed your campaigns need and pivot when the market shifts without losing a beat.
KPI-First Culture
AHT, FCR, CSAT, NPS — every metric agreed upfront, tracked daily, reported transparently and delivered without exception.
South African Talent Edge
SA agents are globally recognised for English fluency, cultural adaptability, emotional intelligence and remarkable work ethic.
Scale-Ready Infrastructure
From startup to 500+ seats — our technology, WFM and training systems scale as fast as your growth ambitions demand.
We work hard and we celebrate harder. Here's a glimpse into the culture, energy and people that make EdgeProcx South Africa's most exciting BPO to be part of.
Team Outing
The full squad — building culture outside the office
Team Culture
Good vibes, great people — this is EdgeProcx
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We Celebrate Together
From team outings to milestone celebrations — we invest in our people beyond the office floor.
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Brotherhood & Sisterhood
Our team isn't just colleagues — we're a family. Diverse, supportive and always in each other's corner.
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Energy That Shows Up Daily
The same energy you see here is what our agents bring to every campaign, every call, every single day.
Want to be in the next photo?
Join the EdgeProcx family
We're hiring across all roles. Send your CV and become part of something real.
